Refund policy
Refund Policy
At LumeDaily, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.
Eligibility for Refunds
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. It must also be within 30 days of delivery. Some products may have specific refund conditions due to their nature (e.g., electronics, beauty products). Please refer to product descriptions for any exceptions.
Non-Refundable Items
Certain items are not eligible for refunds unless defective or damaged upon arrival:
- Personal care and beauty products for hygiene reasons
- Electronics with broken seals or activated software
- Customized or personalized items
- Gift cards or downloadable software
How to Initiate a Refund
To request a refund, please contact our support team at [email protected] with your order number and reason for the refund. Our team will guide you through the process and provide a return authorization if applicable.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days. Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
Need Further Assistance?
If you have any questions about our refund policy, feel free to reach out to us at [email protected]. We are here to help!